Kynect resources continues to experience an increase in the number of residents and community partners using the platform, and we expect those numbers to continue grow. Although there are many systems that interface with kynect resources, United Way’s integrated 211 database has been instrumental in this growth.
The United Way 211 staff works diligently to curate and update information in the 211 databases; and the specialists are routinely involved in community outreach to residents and community partners; often attending community events to share information about the 211 program and kynect resources. Additionally, specialists spend time assisting residents through the process of getting referrals addressed in kynect resources and assists community partners with training and onboarding to the platform. Our 211 specialists can also create referrals in kynect resources when needed.
The dedicated work of the 211-kynect team and the support staff has helped to enhance the use of the platform for the end user.